Terms and Conditions of Purchase
An enquiry is not a booking.
1. Custom orders under $200 must be paid in full to secure your booking. For orders over $200, a 50% deposit is required within 48 hours of your invoice date, with the final payment due 7 days prior to your pick up/ estimated shipping date. Failure to pay your outstanding balance may result in the order being cancelled, and no refund of your deposit.
2. Payments on custom orders cancelled within 7 days of the agreed booking date are non-refundable. As you can appreciate, customised cookies cannot be on-sold to someone else.
3. We take a LOT of photos of our cookies. We reserve the right to use these photographs for social media or promotional purposes, with the exception of edible photo images where people may easily be recognised.
4. If you have opted for shipping, we will not be held responsible for any damages that occur once your cookies have left our hands. Postage prices are determined by Australia Post, and the amount will be added to your final payment invoice.
Changes of Date and Cancellations
1. We understand that life happens, and sometimes there are situations that arise that are out of your control. If anything changes regarding your order booking, please send us an email ASAP. We will endeavour to work in with these changes if possible.
2. Cancellations with more than 14 days notice from the booking date will receive a full refund, minus any expenses incurred in the ordering of custom stamps, cutters, edible images or packaging required for your order. Ordering custom stamps/cutters generally takes place 4 weeks prior to the date of your booking.
3. Keep in mind that cookies can be safely frozen (even fully decorated fondant or royal iced ones) for up
to 3 months in an airtight container. If your date changes and we are unable to reschedule your booking due to other orders that we have on, please consider freezing them. It’s a better option than you losing money from a cancellation.